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[Official CG] PSN Service Disruption Thread

Started by Powered by: DoS on 10:29pm 24/4/11. 18,560 views and 563 posts, 0 users reading, last post by Nivk.

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Well as ALL of you would be aware there is current disruptions to the PSN service, current publications from the PlayStation site have issued these statements.

Quote from Sony PSN EU:
This morning, a press conference took place in Tokyo, Japan and the following press release is now being distributed worldwide.
We would also like to once again thank you for your patience.

SOME PLAYSTATION NETWORK AND QRIOCITY SERVICES TO BE AVAILABLE THIS WEEK
Phased Global Rollout of Services to Begin Regionally; System Security Enhanced to Provide Greater Protection of Personal Information.

Tokyo, May 1, 2011 – Sony Computer Entertainment (SCE) and Sony Network Entertainment International (SNEI, the company) announced they will shortly begin a phased restoration by region of PlayStation®Network and Qriocity™ services, beginning with gaming, music and video services to be turned on. The company also announced both a series of immediate steps to enhance security across the network and a new customer appreciation program to thank its customers for their patience and loyalty.
Following a criminal cyber-attack on the company's data-center located in San Diego, California, U.S.A., SNEI quickly turned off the PlayStation Network and Qriocity services, engaged multiple expert information security firms over the course of several days and conducted an extensive audit of the system. Since then, the company has implemented a variety of new security measures to provide greater protection of personal information. SNEI and its third-party experts have conducted extensive tests to verify the security strength of the PlayStation Network and Qriocity services. With these measures in place, SCE and SNEI plan to start a phased rollout by region of the services shortly. The initial phase of the rollout will include, but is not limited to, the following:

• Restoration of Online game-play across the PlayStation®3 (PS3) and PSP® (PlayStation®Portable) systems
• This includes titles requiring online verification and downloaded games
• Access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers
• Access to account management and password reset
• Access to download un-expired Movie Rentals on PS3, PSP and MediaGo
• PlayStation®Home
• Friends List
• Chat Functionality

Working closely with several outside security firms, the company has implemented significant security measures to further detect unauthorized activity and provide consumers with greater protection of their personal information. The company is also creating the position of Chief Information Security Officer, directly reporting to Shinji Hasejima, Chief Information Officer of Sony Corporation, to add a new position of expertise in and accountability for customer data protection and supplement existing information security personnel. The new security measures implemented include, but are not limited to, the following:

• Added automated software monitoring and configuration management to help defend against new attacks
• Enhanced levels of data protection and encryption
• Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns
• Implementation of additional firewalls

The company also expedited an already planned move of the system to a new data center in a different location that has been under construction and development for several months. In addition, PS3 will have a forced system software update that will require all registered PlayStation Network users to change their account passwords before being able to sign into the service. As an added layer of security, that password can only be changed on the same PS3 in which that account was activated, or through validated email confirmation, a critical step to help further protect customer data.

The company is conducting a thorough and on-going investigation and working with law enforcement to track down and prosecute those responsible for the illegal intrusion.
"This criminal act against our network had a significant impact not only on our consumers, but our entire industry. These illegal attacks obviously highlight the widespread problem with cyber-security. We take the security of our consumers' information very seriously and are committed to helping our consumers protect their personal data. In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks," said Kazuo Hirai, Executive Deputy President, Sony Corporation. "Our global audience of PlayStation Network and Qriocity consumers was disrupted. We have learned lessons along the way about the valued relationship with our consumers, and to that end, we will be launching a customer appreciation program for registered consumers as a way of expressing our gratitude for their loyalty during this network downtime, as we work even harder to restore and regain their trust in us and our services."

Complimentary Offering and "Welcome Back" Appreciation Program
While there is no evidence at this time that credit card data was taken, the company is committed to helping its customers protect their personal data and will provide a complimentary offering to assist users in enrolling in identity theft protection services and/or similar programs. The implementation will be at a local level and further details will be made available shortly in each region.
The company will also rollout the PlayStation Network and Qriocity "Welcome Back" program, to be offered worldwide, which will be tailored to specific markets to provide our consumers with a selection of service options and premium content as an expression of the company's appreciation for their patience, support and continued loyalty.

• Each territory will be offering selected PlayStation entertainment content for free download. Specific details of this content will be announced in each region soon.
• All existing PlayStation Network customers will be provided with 30 days free membership in the PlayStation Plus premium service. Current members of PlayStation Plus will receive 30 days free service.
• Music Unlimited powered by Qriocity subscribers (in countries where the service is available) will receive 30 days free service.
Additional "Welcome Back" entertainment and service offerings will be rolled out over the coming weeks as the company returns the PlayStation Network and Qriocity services to the quality standard users have grown to enjoy and strive to exceed those exceptions.
SNEI will continue to reinforce and verify security for transactions before resuming the PlayStation®Store and other Qriocity operations, scheduled for this month.
For more information about the PlayStation Network and Qriocity services intrusion and restoration, please visit http://blog.us.playstation.com or http://blog.eu.playstation.com/
About Sony Corporation

Sony Corporation is a leading manufacturer of audio, video, game, communications, key device and information technology products for the consumer and professional markets. With its music, pictures, computer entertainment and on-line businesses, Sony is uniquely positioned to be the leading electronics and entertainment company in the world. Sony recorded consolidated annual sales of approximately $78 billion for the fiscal year ended March 31, 2010. Sony Global Web Site: http://www.sony.net/
About Sony Computer Entertainment Inc.

Recognized as the global leader and company responsible for the progression of consumer-based computer entertainment, Sony Computer Entertainment Inc. (SCEI) manufactures, distributes and markets the PlayStation® game console, the PlayStation®2 computer entertainment system, the PSP® (PlayStation®Portable) handheld entertainment system and the PlayStation®3 (PS3® system. PlayStation has revolutionized home entertainment by introducing advanced 3D graphic processing, and PlayStation 2 further enhances the PlayStation legacy as the core of home networked entertainment. PSP is a handheld entertainment system that allows users to enjoy 3D games, with high-quality full-motion video, and high-fidelity stereo audio. PS3 is an advanced computer system, incorporating the state-of-the-art Cell processor with super computer like power. SCEI, along with its subsidiary divisions Sony Computer Entertainment America Inc., Sony Computer Entertainment Europe Ltd., and Sony Computer Entertainment Korea Inc. develops, publishes, markets and distributes software, and manages the third party licensing programs for these platforms in the respective markets worldwide. Headquartered in Tokyo, Japan, SCEI is an independent business unit of the Sony Group.

Quote from 23 April by James Gallagher, SCEE:
An external intrusion on our system has affected our PlayStation Network and Qriocity services. In order to conduct a thorough investigation and to verify the smooth and secure operation of our network services going forward, we turned off PlayStation Network & Qriocity services on the evening of Wednesday, April 20th. Providing quality entertainment services to our customers and partners is our utmost priority. We are doing all we can to resolve this situation quickly, and we once again thank you for your patience. We will continue to update you promptly as we have additional information to share.

Quote from 24 April, SCEE:
We sincerely regret that PlayStation Network and Qriocity services have been suspended, and we are working around the clock to bring them both back online. Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security.
We thank you for your patience to date and ask for a little more while we move towards completion of this project. We will continue to give you updates as they become available.

We will continue to monitor news from PlayStation Australia, obviously this effects all ladders on CyberGamer PS3 site, please refer to your corresponding game forums for information on the current status of your game.

Thank you



Further Information forwarded to us....
Quote from 24th April, Un-confirmed source:
A source with close connections to Sony Computer Entertainment Europe reports that the attack to the PlayStation Network may be a bit deeper than originally reported by Sony. According to the source, who wishes to remain anonymous, the PSN sustained a LOIC attack (which created a denial-of-service attack) that damaged the server. There was also a concentrated attack on the PlayStation servers holding account information. In addition, “Admin Dev accounts were breached.”

As a result, “Sony then shut down the PSN and [is] currently in the process of restoring backups to new servers with new admin dev accounts.” The SCEE source said Japanese servers may be restored tomorrow while the U.S. and E.U. servers will likely be operational the following day.

While this information is only corroborated via a series of Facebook messages, it is certainly not a stretch. Sony Computer Entertainment America recently confirmed that it pulled down the PSN because of an “external intrusion.” This essentially means that hackers were to blame. Sony is officially conducting a thorough investigation. The PSN and Qriocity services were pulled offline by Sony on Wednesday, April 20.

There was plenty of speculation late this week that the Anonymous hackers group was to blame for the PSN downtime. The group previously targeted Sony in retaliation to the legal action against another hacker. Anonymous has since denied involvement in the current PSN downtime.

Again, this information is from a source who claims to have a very close connection with someone at SCEE. We take these reports for what they are at this time, but it is certainly a possibility. If you have information to share, please do so.

"Everyone deserves the right to know what’s been going on," the source wrote in an email.

Quote from 23rd April, Un-Confirmed Source:
So the game has begun. Anonymous has posted that they played no part in the latest outage from the PSN.

“Sony’s Playstation Network, its online service for Playstation 3 and its Playstation Portable consoles, suffered from a major outage today; which is on going as of this writting. According to Sony's blog, the interruption in service may last into the long weekend – for at least another “full day or two”. Sony released a statement through its EU blog, saying that the network outage may be a result of “targeted behaviour by an outside party”, brining in the possibility of cyberattacks. Adding to the confusion is the fact that the message has since been removed.”

"An external intrusion on our system has affected our PlayStation Network and Qriocity services. In order to conduct a thorough investigation and to verify the smooth and secure operation of our network services going forward, we turned off PlayStation Network & Qriocity services on the evening of Wednesday, April 20th. Providing quality entertainment services to our customers and partners is our utmost priority. We are doing all we can to resolve this situation quickly, and we once again thank you for your patience. We will continue to update you promptly as we have additional information to share."

“While it could be the case that other Anons have acted by themselves AnonOps was not related to this incident and takes no responsiblity for it. A more likely explination is that Sony is taking advantage of Anonymous’ previous ill-will towards the company.

“Sony then shut down the PSN and [is] currently in the process of restoring backups to new servers with new admin dev accounts.”

These latest two pieces of information are unconfirmed, I like to share any information that comes to light however unless PlayStation Australia posts the information on their website blog it should be treated as circumstantial.

Edited 8 times, last edited 2/5/11 - 10:10pm by Fadissa.
Posted on Sunday, 24th April 2011
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Quite nice this happening, getting/got a well deserved break.
PSN will be up when it's up.
Posted on Sunday, 24th April 2011
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Cheers man
Posted on Sunday, 24th April 2011
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Thanks for the update mate
Posted on Sunday, 24th April 2011
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so it comes back on wensday?
Posted on Sunday, 24th April 2011
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thanks for that.
Posted on Sunday, 24th April 2011
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Quote from xNaVsTa on the 24th of April 2011:
so it comes back on wensday?

Could you please confirm your source? or is that a question... I have emailed a contact at Sony Entertainment to try to get some further information, hopefully get some further official information to pass to you guys.
Posted on Sunday, 24th April 2011
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Quote from xNaVsTa on the 24th of April 2011:
so it comes back on wensday?
It was turned off on April 20th Wednesday nav
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i thought it comes back on wensday because, all the games have been rescheduled to wensday.
Posted on Sunday, 24th April 2011
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Quote from xNaVsTa on the 24th of April 2011:
i thought it comes back on wensday because, all the games have been rescheduled to wensday.

I guess we are really hoping the guys at PSN can work magic and get the system back online by then. If this is not the case then we will suspend all ladders by the system so no new challengers can be made.

Further speculation is that PSN would be working with skeleton crew because of the easter break. But anyone with any dedication to their company would be in there getting things sorted. Again this is just speculation!
Posted on Sunday, 24th April 2011
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Hoping it'll hurry up. Good work tho
Posted on Sunday, 24th April 2011
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soo did it actually get hacked or under going maintenance
Posted on Sunday, 24th April 2011
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Ive been working so had no time for cod so hasnt bothered me much anyway hope it comes up soon though
Posted on Sunday, 24th April 2011
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Any chance it'll be done by tomorrow? Hopefully..
Posted on Sunday, 24th April 2011
 
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[Official CG] PSN Service Disruption Thread