always contact the seller first to sort it out but if they cant/wont....
even if they dont have a refund policy/refuse you a refund and the item is faulty, so long as you paid via paypal you will get your money back from paypal. A few months back I bought an old banknote from the pounds and pence days off ebay on behalf of a mate for around $500 and it arrived with a tear in it which diminished its value to about $50. So i lodged it with paypal and got the whole amount back plus i got to keep the banknote
paypal is definately the way to go
Posted on Friday, 19th March 2010